System requirements

To ensure an optimal experience with your robot, please verify that your network meets the following technical requirements.

Internet connectivity

• Bandwidth: You must have a broadband connection with at least 1Mbps upload and download speed per robot.
• Recommended bandwidth: For the best audio and video quality, we recommend 3Mbps upload and download.
• Ports: Your network must allow outgoing and return UDP traffic on ports 6868-6871.
• IP addressing: Your router must have DHCP enabled, or you must provide a separate DHCP server for enterprise installations.

Wi-Fi specifications

• Frequency: We highly recommend using a 5GHz wireless system.

Note: While 2.4GHz is supported, it is not recommended due to potential device interference.

• Security: We support WEP, WPA, WPA/WPA2 Personal, and select versions of WPA/WPA2 Enterprise.

Charging dock requirements

• Power: Docks require access to a grounded electrical outlet (120v/220v/240v).
• Awabot Pro: Requires a 2-foot square area of clear floor space.
• Awabot One: Requires a 1.5-foot square area of clear floor space.

Computer requirements

Any computer used to control a robot must meet these minimum specifications:

• Operating system: Windows 7 or higher; macOS 10.9 or higher.
• Processor: Intel i3 2GHz or higher.
• Memory: At least 2 GB of RAM.
• Graphics: DirectX 9 compatible (Windows) or OpenGL 2.0 compatible (Mac).
• Peripherals: A mouse and keyboard (wired recommended); external speakers or headphones.
• Audio/Video: A high-quality HD webcam and microphone.

Note: We recommend avoiding built-in cameras and microphones for the best experience.

• Additional equipment: External speakers or headphones.
• Account: A valid email address is required for your username.