My Awabot platform guide

The My Awabot platform allows robot administrators to manage users, configure robots, schedule access, and monitor activity within. 

Logging in to My Awabot 

1. Go to My Awabot platform and click Login.
2. Choose your authentication method:
   • Email: Enter your credentials and click Sign In.
   • Google: Click Sign in with Google and select your account (Gmail/Google for Business only).
   • SSO: Click Sign in with SSO to authenticate via your provider.

My Awabot dashboard

The Dashboard is your central hub for administrative tasks. If you manage multiple organizations, select the correct one from the dropdown menu in the top right corner.

• Dashboard: View recent activity and quick-action buttons.
• Robots: Manage robots, groups, and access permissions.
• Users: Manage individual users and user groups.
• Activity: Run reports and monitor real-time usage.
• Organization: Adjust global organization settings.

Managing users

Inviting a new user

1. Click Invite a new user on the dashboard.
2. Enter the user's email address.
3. (Optional) Enter the user's name.
4. Assign the user to specific robots groups.
5. (Optional) Assign the user to specific user groups.
6. Click Invite user.

Granting temporary access

1. Click Invite a temporary user.
2. Enter the user's email and select a robots group.
3. Set the Starting/Ending Dates and Times.
4. (Optional) Toggle Require Session Answer to ensure a local person must accept the call.
5. Click Invite user.

Importing users via CSV

1. Create a CSV file with the format: email_address,first_name,last_name.
2. Click Import users on the dashboard.
3. Click Choose file and select your CSV.
4. Review the list (New users are green; Errors are red).
5. Assign groups and click Confirm.

Creating user groups

1. Go to the Users tab and click Create new user group.
2. Enter a name and click Create user group.
3. Click Add users to select members for the group.

Managing robots and robot groups

Linking a new robot

1. Click Add a robot on the dashboard.
2. Enter a name for the robot.
3. Enter the Linking code displayed on the robot’s physical screen.
4. Click Link your robot.

Creating a robot group

1. Go to the Robots tab and click Create robot group.
2. Name the group and select the Robots you wish to include.
3. Click Create robot group.

Configuring robot settings

1. Select a robot from the Robots list in the Robots tab.
2. Click Edit to modify:
   • Name & location: Identify the robot.
   • Time zone: Set the local time for the robot.
   • Reservations: Toggle whether users can book the robot in advance.
3. Click Save Changes.

Access control

Setting access times

By default, access is 24/7. To restrict this:

1. Select a Robot group and click the Access times tab.
2. Click Add access time.
3. Select specific days, hours, and whether to Require session answer.
4. Click Save.

Reserving a robot

1. Select a specific robot from the Robots list.
2. Click Reserve a robot.
3. Choose the User, Start time, and End time.

Note: The robot will be unavailable to all other users during this window.

Monitoring and organization settings

Monitoring activity

1. Click the Activity tab.
2. Define a date range and filter by state (e.g., In a call, Offline).
3. Use the timeline to view event details or click Export CSV for a full report.

Organization & authentication settings

Go to the Organization tab to manage:

• Authentication: Set requirements for Google, SSO, or Username/Password.
• Domain management: Verify your domain for SSO via DNS or CNAME.
• Notifications: Set alerts for when a robot is left off its charger.
• API Keys: Generate keys for the robot administration API.